Contact

Report conversion issues or send launch feedback.

Use this contact page for product feedback, failed conversion examples, and questions about the MVP limits. Do not send confidential CAD details in plain text.

Email contact@steptostl.online

Best feedback to send

Short, specific reports help improve the converter without requiring private model data.

  • The file extension, approximate file size, and selected preset.
  • The visible error code, such as conversion_failed, quota_exceeded, or rate_limited.
  • Whether the source came from a public sample, an exporter, or a CAD system you can name.

Confidential CAD warning

Avoid sending proprietary STEP files or sensitive geometry by email. If a private sample is needed later, the operator should agree to a separate secure handling process first.

Deployment note

The default contact address is configurable with NEXT_PUBLIC_CONTACT_EMAIL. Replace the placeholder address before a real public launch if the deployment uses a custom domain.